We are happy to offer 10% off on accessories and print discounts for military and Schmitt-partnered music educators* when shopping at Schmitt Music. *Educators that teach lessons at any of our store locations qualify. Tax Exempt can be applied for sc

<p>We are happy to offer 10% off on accessories and print discounts for military and Schmitt-partnered music educators* when shopping at Schmitt Music. *Educators that teach lessons at any of our store locations qualify. Tax Exempt can be applied for school educators online during account setup.&#xA0;</p><p><br></p><p>Both military and educators will need to reach out to the e-commerce team at <a href="mailto:onlineorders@schmittmusic.com" id="isPasted" style=" text-decoration: underline 1px;" title="Email ecommerce team at onlineorders@schmittmusic.com">onlineorders@schmittmusic.com</a> prior to checking out to receive these discounts &amp; benefits. Education product pricing and bids can only be applied through communications with the Schmitt Director Center. Other store-specific discounts cannot be applied online at this time. Discounts cannot be combined with other promotions or sales.</p>

How do I apply promo/discount codes?

If you are dissatisfied with your purchase or have an incorrectly shipped item, we are here to help! You may return most items within 30 days* for a full refund. *30 days of delivery for online or shipped orders and 30 days from time of purchase in-s

<h1 id="isPasted">Refund policy</h1><p>If you are dissatisfied with your purchase or have an incorrectly shipped item, we are here to help! You may return most items within 30 days* for a full refund.</p><p>*30 days of delivery for online or shipped orders and 30 days from time of purchase in-store.</p><h2 id="non-returnable-items">Non-Returnable Items</h2><p>The following items are not returnable and all sales are final:</p><ul><li>Opened oils, greases, rosin, reeds, or other consumables</li><li>Used or opened earplugs</li><li>Harmonicas and pitch pipes</li><li>Recorders</li><li>Imported items (e.g. ERGObrass products, Lotus mouthpieces)</li><li>Adjustable or moldable items (e.g. KorfkerRest Shoulder Rest)</li><li>CDs, DVDs, videotapes, computer software/CD-ROM</li><li>Wedding and seasonal print music</li><li>Clearance print music</li><li>Choral music and choral accessories (i.e. CDs, folders)</li><li>Elementary classroom materials or textbooks</li><li>Instrumental Solo &amp; Ensemble singular works (not in a collection)</li><li>Items marked as special order</li><li>Consignment, demo, and used musical instruments</li></ul><h2 id="returning-your-purchase">Returning Your Purchase</h2><h3 id="online-returns">Online Returns</h3><p>For all online returns, you will be responsible for the return shipping cost of a flat rate of $8.99. If the return is a result of an error from us, such as an incorrect product or defective item, we will cover the return shipping costs. Online orders can be returned to any of our store locations with proof of order (e.g. packing slip or order confirmation email). Our sales staff will arrange for your return to make it to our e-commerce team. A refund will then be issued and notification will be emailed out.</p><h3 id="in-store-returns">In-store Returns</h3><p>You can return your purchase to any of our store locations regardless of the Schmitt Music location you originally purchased from.</p>

How do I make a return?

Shop our full line of instruments, accessories, music books, and more. Orders over $99 of qualifying products ship for free to your home anywhere in the lower 48 states!. For the contiguous 48 US states, we offer two flat-rate shipping methods – Stan

<h3 id="isPasted">Fast, Free Shipping on Orders $99 and Over</h3><p>Shop our full line of instruments, accessories, music books, and more. Orders over $99 of qualifying products ship for free to your home anywhere in the lower 48 states!</p><p>For the contiguous 48 US states, we offer two flat-rate shipping methods &#x2013; Standard at $7.99 and Expedited at $19.99.</p><p>Alaska, Hawaii &amp; Puerto Rico have a flat-rate standard shipping at $14.99.</p><p>Please <a href="mailto:onlineorders@schmittmusic.com" id="isPasted" style=" text-decoration: underline 1px;" title="Email our E-commerce team at onlineorders@schmittmusic.com">CONTACT US</a> for international shipping quotes.</p>

Do you offer free shipping?

When we receive your package, our team will verify its contents and inspect it to ensure it is in acceptable condition*. We will then credit back your original form of payment within 7 business days. Should the original payment method no longer be va

<h3 id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Refund process</strong></span></h3><p>When we receive your package, our team will verify its contents and inspect it to ensure it is in acceptable condition*. We will then credit back your original form of payment within 7 business days. Should the original payment method no longer be valid for any reason, we can offer store credit via a Schmitt Music gift card.</p><p>*All items must be returned in the condition in which they were received, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged. Mouthpieces and headjoints on trial must show very little to no wear and tear to be accepted for returns.</p><p>Shipping charges from your original purchase are not refunded, unless we have made a mistake with your order, or the returned item is determined to be defective after we inspect it.</p><h2 id="isPasted">Exchanges</h2><p>Unfortunately, we are not able to offer direct exchanges. If you decide you want a different product, please contact us to set up a return for a refund as outlined above and place a new order. Placing a new order now will expedite the arrival of your new item and help to ensure it will not go out of stock. Refunds will be processed as soon as we receive your return.</p><h2 id="isPasted">Non-Returnable Items</h2><p>The following items are not returnable and all sales are final:</p><ul><li>Opened oils, greases, rosin, reeds, or other consumables</li><li>Used or opened earplugs</li><li>Harmonicas and pitch pipes</li><li>Recorders</li><li>Imported items (e.g. ERGObrass products, Lotus mouthpieces)</li><li>Adjustable or moldable items (e.g. KorfkerRest Shoulder Rest)</li><li>CDs, DVDs, videotapes, computer software/CD-ROM</li><li>Wedding and seasonal print music</li><li>Clearance print music</li><li>Choral music and choral accessories (i.e. CDs, folders)</li><li>Elementary classroom materials or textbooks</li><li>Instrumental Solo &amp; Ensemble singular works (not in a collection)</li><li>Items marked as special order</li><li>Consignment, demo, and used musical instruments</li></ul><h3 id><br></h3>

Do you offer refunds or exchanges?

We offer free shipping to the contiguous United States. Free shipping is not offered to Alaska, Hawaii, or international addresses and can vary depending on location. Please CONTACT US for international shipping quotes.

<p>We offer free shipping to the contiguous United States. Free shipping is not offered to Alaska, Hawaii, or international addresses and can vary depending on location. Please <a href="mailto:onlineorders@schmittmusic.com" id="isPasted" style=" text-decoration: underline 1px;" title="Email our E-commerce team at onlineorders@schmittmusic.com">CONTACT US</a> for international shipping quotes.</p><p><br></p>

Do you ship worldwide?

Most orders ship within 1-2 business days; select instrument and mouthpiece product processing times may vary. Schmitt Music is not able to guarantee any delivery dates or times. After fulfillment, delivery carriers will calculate transit times one d

<h2 id="isPasted"><strong><span style="font-size: 18px;">Order Processes</span></strong></h2><p>Most orders ship within 1-2 business days; select instrument and mouthpiece product processing times may vary. Schmitt Music is not able to guarantee any delivery dates or times. After fulfillment, delivery carriers will calculate transit times one day after the order has left our facility. Please note our online order operations are closed on weekends.</p><p>When you get an instrument from Schmitt Music you can be confident it will arrive in perfect playing condition. Instrument orders undergo professional inspection and adjustment prior to being shipped; because of this instrument orders will ship within five business days based on availability.</p><h2 id><br></h2><h2 id="local-school-delivery-method"><span style="font-size: 18px;"><strong>Local School Delivery Method</strong></span></h2><p>With many school districts in Minnesota, Wisconsin, Iowa, North Dakota, South Dakota, and Nebraska, our educational representatives can deliver orders right to students on their next visit to those schools. Expect delivery within 1-2 weeks; times may vary due to school schedules, breaks, and weather conditions.</p>

How long does delivery take?