Do you offer refunds or exchanges?Updated 9 months ago
Refund process
When we receive your package, our team will verify its contents and inspect it to ensure it is in acceptable condition*. We will then credit back your original form of payment within 7 business days. Should the original payment method no longer be valid for any reason, we can offer store credit via a Schmitt Music gift card.
*All items must be returned in the condition in which they were received, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged. Mouthpieces and headjoints on trial must show very little to no wear and tear to be accepted for returns.
Shipping charges from your original purchase are not refunded, unless we have made a mistake with your order, or the returned item is determined to be defective after we inspect it.
Exchanges
Unfortunately, we are not able to offer direct exchanges. If you decide you want a different product, please contact us to set up a return for a refund as outlined above and place a new order. Placing a new order now will expedite the arrival of your new item and help to ensure it will not go out of stock. Refunds will be processed as soon as we receive your return.
Non-Returnable Items
The following items are not returnable and all sales are final:
- Opened oils, greases, rosin, reeds, or other consumables
- Used or opened earplugs
- Harmonicas and pitch pipes
- Recorders
- Imported items (e.g. ERGObrass products, Lotus mouthpieces)
- Adjustable or moldable items (e.g. KorfkerRest Shoulder Rest)
- CDs, DVDs, videotapes, computer software/CD-ROM
- Wedding and seasonal print music
- Clearance print music
- Choral music and choral accessories (i.e. CDs, folders)
- Elementary classroom materials or textbooks
- Instrumental Solo & Ensemble singular works (not in a collection)
- Items marked as special order
- Consignment, demo, and used musical instruments