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Need some more information or still have questions? Schmitt Music has many stores, departments, and programs so we understand. Check out our Help Center full of articles and quick answers.

Schmitt Music Help Center | Answers, Articles & More

How do I return my student's instrument?

Why don't we call it rent?

What does my instrument come with?

What exactly is covered with a maintenance plan?

I want to upgrade my student instrument, can I trade in my instrument?

How do I size-up my student's string instrument?

Should I keep my student's instrument in the summer?

Can I get an instrument through the Better Than Rent program if I am an adult?

My instrument is paid off but my student is no longer playing, do you buy back instruments?

How much does the Worry-Free Maintenance Plan Cost?

Is there interest or any finance charges with the Better Than Rent program?

BTR Student Instruments FAQ

Not Receiving Account Confirmation or Password Reset Emails

Where can I update my payment information?

Where can I make a payment online?

Where can I access my payments and contract?

How can I get a receipt for a rental or purchase?

BTR Account Questions

How do I apply promo/discount codes?

How do I make a return?

Do you offer free shipping?

Do you offer refunds or exchanges?

Do you ship worldwide?

How long does delivery take?

Can I order a product not listed on your website?

Online Orders

When should I upgrade my instrument?

Can I trade in my instrument?

Upgrading your instrument

Piano Moving Services

Piano Tuning

Do you buy used organs?

Do you buy used pianos?

Piano Services

Where are you located?

Store Locations

Do you clean and repair instruments?

How long do repairs take?

How often should I get my instrument in for repair?

Can I get a loaner instrument while mine is in the repair shop?

Repair Estimate & Evaluation

Do I need an appointment for an instrument repair?

How can I have my instrument maintained and placed back on the maintenance program?

Can you tune my instrument?

Instrument repair

How do I sign-up for lessons?

Do you offer lessons?

How often are lessons?

What if I have to miss a lessons?

How much do lessons cost?

Lessons

Do you buy used instruments?

Is my instrument eligible for consignment?

Buying or Trading Used Instruments

How do I submit Purchase Orders?

School Services & Resources

Frequently asked questions about Schmitt Music's Better Than Rent Program

Articles on managing payments, address, and other frequently asked questions

Common questions about upgrading your or your student's instrument

Schmitt Music provides instrument repair services for a wide range of instruments.

FAQ regarding our school services and director resources

All articles

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