Refund policy

If you are dissatisfied with your purchase or have an incorrectly shipped item, we are here to help! You may return most items within 30 days* for a full refund.

*30 days of delivery for online or shipped orders and 30 days from time of purchase in-store.

Non-Returnable Items

The following items are not returnable and all sales are final:

• Opened oils, greases, rosin, reeds, or other consumables
• Used or opened earplugs
• Harmonicas and pitch pipes
• Recorders
• Imported items (e.g. ERGObrass products, Lotus mouthpieces)
• Adjustable or moldable items (e.g. KorfkerRest Shoulder Rest)
• CDs, DVDs, videotapes, computer software/CD-ROM
• Wedding and seasonal print music
• Clearance print music
• Choral music and choral accessories (i.e. CDs, folders)
• Elementary classroom materials or textbooks
• Instrumental Solo & Ensemble singular works (not in a collection)
• Items marked as special order
• Consignment, demo, and used musical instruments

Returning Your Purchase

Online Returns

For all online returns, you will be responsible for the return shipping cost of a flat rate of $8.99. If the return is a result of an error from us, such as an incorrect product or defective item, we will cover the return shipping costs. Online orders can be returned to any of our store locations with proof of order (e.g. packing slip or order confirmation email). Our sales staff will arrange for your return to make it to our e-commerce team. A refund will then be issued and notification will be emailed out.

In-store Returns

You can return your purchase to any of our store locations regardless of the Schmitt Music location you originally purchased from.