Stores

Pianos

Students & Education

Specialty Shops

Events

Schmitt Music

If you aren&apos;t receiving a confirmation email to verify or change the password on your account, please check your spam folder and call our Account Services department at 763-398-5000. They will be able to resend the email, or manually verify for your account.&#xA0;If you have not verified your account, please verify your account before requesting a password reset. If you have not received the verification email, please call account services to manually verify your account at 763-398-5000.

If you aren't receiving a confirmation email to verify or change the password on your account, please check your spam folder and call our Account Services department at 763-398-5000. They will be able to resend the email, or manually verify for your

Not Receiving Account Confirmation or Password Reset Emails

BTR Account Questions

How do I return my student's instrument?

Why don't we call it rent?

What does my instrument come with?

What exactly is covered with a maintenance plan?

I want to upgrade my student instrument, can I trade in my instrument?

How do I size-up my student's string instrument?

Should I keep my student's instrument in the summer?

Can I get an instrument through the Better Than Rent program if I am an adult?

My instrument is paid off but my student is no longer playing, do you buy back instruments?

How much does the Worry-Free Maintenance Plan Cost?

Is there interest or any finance charges with the Better Than Rent program?

BTR Student Instruments FAQ

Where can I update my payment information?

Where can I make a payment online?

Where can I access my payments and contract?

How can I get a receipt for a rental or purchase?

How do I apply promo/discount codes?

How do I make a return?

Do you offer free shipping?

Do you offer refunds or exchanges?

Do you ship worldwide?

How long does delivery take?

Can I order a product not listed on your website?

Online Orders

When should I upgrade my instrument?

Can I trade in my instrument?

Upgrading your instrument

Piano Moving Services

Piano Tuning

Do you buy used organs?

Do you buy used pianos?

Piano Services

Where are you located?

Store Locations

Do you clean and repair instruments?

How long do repairs take?

How often should I get my instrument in for repair?

Can I get a loaner instrument while mine is in the repair shop?

Repair Estimate & Evaluation

Do I need an appointment for an instrument repair?

How can I have my instrument maintained and placed back on the maintenance program?

Not Receiving Account Confirmation or Password Reset EmailsUpdated a month ago